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Hi @michaellattimer8647 - The code is only needed to unlock the deadbolt. To lock it, press the Kwikset button at the top of the keypad. Thanks ~ Kwikset Social

Hi @asimplegenius - Our Consumer Support Team is here to help... please get in touch with them here: www.kwikset.com/support/ask-a-question/inquiry/general or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social

Hi @robertwilliam1004 - To fix this, please open the door and place the latch in the locked position. Remove the key from the cylinder, unscrew, and remove the interior assembly of the lock. Ensure that the Flat Blade tailpiece is in the vertical position and the latch is still locked, as shown on page 13. Reattach the interior assembly and complete the Door Rehanding process on page 19. If the handing step fails, try a new set of batteries. Now try adding a new user code: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf Thanks ~ Kwikset Social

Hi @kneel1 - This model includes one strike plate for the door jamb and a drive-in collar for doors that do not have a chiseled door edge to fit the latch plate. Please contact our Support Team if you have any additional questions: www.kwikset.com/support/customer-service Thanks ~ Kwikset Social

Hi @stewmeat9261 - To fix this, please open the door and place the latch in the locked position. Unscrew and remove the interior assembly of the lock. Reattach the interior assembly ensuring that the tailpiece is in the vertical position as shown on page 13. Next, complete the Rehanding process on page 19: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf Thanks ~ Kwikset Social

Hi @colbyscheesy7685 - Please factory reset the lock per step 16 and perform the Door Rehanding process per step 15. Reprogram a user code in step 6 and your new user codes. kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf Thanks ~ Kwikset Social

Hi @alcidiocorreia6679 - It sounds like your Powerbolt 250 is working in reverse and here's how to fix it: 1. Open the door and place the latch in the locked position. 2. Unscrew and remove the interior assembly of the lock. 3. Check that the flat blade piece is in the vertical position. See Section 4-B. 4. Ensure that the turn-piece is also in the vertical position when reinstalling the interior assembly. 5. Perform the Door Rehanding in Step 15. kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf 6. Test the code with the door open. It should unlock the deadbolt. To lock, only press the Kwikset button at the top of the keypad. Thanks ~ Kwikset Social

Hi @81blackhours - To delete a single user code please follow these steps in order: 1. Press the programming button. 2. Press the number 2 button and the Checkmark. 3. Enter the User Code you'd like to delete and the Checkmark. 4. Enter the User Code you'd like to delete and Checkmark. Thanks ~ Kwikset Social

Hi @LornaMcCarten - Please check the installation and factory reset the lock per step 16. Next, perform the Door Rehanding process per step 15. Program a user code in step 6 and test the code: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf Thanks ~ Kwikset Social

Hi! We're happy to provide warranty support and send you a new SmartKey cylinder and keys. Please reach out to our Support Team here: www.kwikset.com/support/customer-service Thanks ~ Kwikset

Hi! Please try a different set of batteries and follow these steps in order: A. Perform the Factory Reset. B. Perform the Door Rehanding step. C. Add the User Codes. See page 19 of the 270 Programming Guide here: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf Thanks ~ Kwikset Social

Hi @israguitarra - To fix this, please check try these steps: 1. Factory reset the lock. 2. Perform the door rehanding per page 19 of the installation guide: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf 3. Add the User Codes Thanks ~ Kwikset Social

We’ve tried to factory reset. Press the programming button for 15 seconds, then press again after the beep, right while door is locked? I’ve had no success to add a user code or even do the door rehanding. Thx.

Hi @xeniagirl007 - To fix this, please open the door and place the latch in the locked position. Unscrew and remove the interior assembly of the lock. Reattach the interior assembly ensuring that the tailpiece is in the vertical position as shown on page 13. Next, complete the Rehanding process on page 19 with a fresh set of batteries: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf Thanks ~ Kwikset Social

Hi @sna2ke - The flat blade piece should be in the Vertical position with the latch bolt in the locked position before installing the interior assembly. Please see time stamp 3:47. Thanks ~ Kwikset Social

@@kwikset sorry, I meant vertical.

Great! Thank you for your feedback.

Hi @Cyplife - To get your Powerbolt 250 in working order, please replace the batteries, Factory reset the lock per step 16 and perform the Door Rehanding process per step 15. Finally, program a user code in step 6: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf Thanks ~ Kwikset Social

@@kwikset Ty I’ll leave you an update when I replace it.

Hi @yeseniarodriguez9342 -Please try a different set of batteries and follow these steps in order: 1. Factory Reset, and perform the Door Rehanding in Steps 16 and 15: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053733_9240.pdf 2. Program the User Code in Step 6. 3. Test the lock with the door open. For more help, please reach out to our Support Team here: www.kwikset.com/support/customer-service Thanks ~ Kwikset Social

Hi @fooo2241 - Our Support Team is happy to help you with this. Please contact them here: www.kwikset.com/support/customer-service Thanks ~ Kwikset Social

@@kwikset convince me there is ANY good in spending my time so, and sure. If not, happy to add a couple of suggestions here.

Hi @cesarvasquez1972 - The SmartCode 260 is a stand-alone lock that cannot be used by an app on your smartphone. Please see our Halo and Aura locks, which can be programmed via the Kwikset App: www.kwikset.com/smart-locks/app Thanks ~ Kwikset Social